At Snazzy Dog your fur babies and their comfort are our top priority. 

🕒 Appointment Time Estimates: We ask for a minimum of 2 hours for a full haircut on small dogs and 3-4 hours for medium to large dogs. These times can vary depending on each individual pup. Remember, we never rush through our services. If your fur baby needs a break, they are welcome to have one.

🐾 Comfort is Key: We do not rush the grooming process. Instead, we work at a pace that’s comfortable for each dog to ensure their well-being and safety.

❤️ Patient Approach: We do not believe in “getting it done no matter what.” We work with the dog until they are comfortable with us. This may take several visits, but it is always beneficial for the dog in the long run.

🚫 When We Cannot Perform a Task: If we are unable to safely perform tasks such as ear cleaning, plucking, or nail trimming, we will refer you to a veterinarian.

💖 Humanity Over Vanity: If your dog is matted (tight tangles against the skin), we will shave with the longest blade that will easily get through the matting. We will NOT attempt to de-mat, as it is uncomfortable and unpleasant for the dog. Remember, it's just hair, and it will grow back!

📅 Appointment Scheduling: We require all members to maintain a once-a-month schedule, with appointments booked throughout the year. This allows us to get to know you and your dog, and helps your fur baby become accustomed to their grooming routine. Consistent appointments also ensure that your dog’s skin, coat, and nails stay healthy.

⏰ Appointment Reminders: Our booking system sends out an appointment reminder text three days before your scheduled appointment, with the option to confirm or cancel. Please let us know if you are unable to make it.

🔄 Cancellations and Rescheduling: We understand that life happens and are happy to work with you if you need to cancel or reschedule, but we must be notified if you are unable to attend your appointment.

💳 Payment Policy: Payment is due between the 1st and the 5th of each month to secure your spot in our schedule. Payments not received by the 5th will incur a $15 late fee for each day it is late.

🐶 Double-Coated Dogs: We do not recommend shaving double-coated dogs (e.g., Huskies, Pomeranians, Shepherds) unless medically necessary. These coat types are designed to provide insulation, keeping dogs cool in the summer and warm in the winter. Shaving them removes this natural protection from the elements.

🍼 Puppy Grooming (2-5 months):
We do not perform full haircuts on puppies during their first few visits. Instead, we offer a Tidy Up, which includes cutting around the eyes, feet, and sanitary areas (bath included). Puppies are very impressionable, and we want to ensure their first grooming experiences are as calm and enjoyable as possible, so they learn that grooming is nothing to be scared of.

👵 Senior Pet Grooming:
For dogs 10+ years old, we understand that they may have set routines. We will do what the dog allows us to do, not the other way around. Grooming at this stage is focused on their comfort rather than appearance. If grooming becomes too stressful, we will stop the service and send the dog home.